What is your return policy?
Black Culture Luxe does not accept returns. All sales are final.
What is your exchange policy?
Black Culture Luxe only offers exchanges, no refunds. If you receive your item and it is defective or damaged, you are eligible for an exchange ONLY after three days of receiving the item. Each order is packaged with love & care, but unfortunately things do get tossed around during the shipment process.
What if my product is damaged/defective?
If you receive your order and it is damaged/defective please email us at firstname.lastname@example.org. Please include your name, order number and picture of your damaged/defective order. We will be sure to get back to you within 1-3 business days.
What if I thought the appearance of my item was going to be different?
Unfortunately, all sales are final. Please review the item's description before purchase.
What if I never received my item?
We are not responsible for lost or stolen packages after they leave the Black Culture Luxe facilities. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier (ex. UPS, USPS, FedEx, DHL). We will provide you with the address , shipping carrier information, tracking information and date of delivery to assist you with your claim investigation. You shall receive compensation for your lost/stolen package through the shipping carrier.
Do you ship to P.O. Boxes?
Yes, we ship to P.O. Boxes